An outcome driven and family centred approach aims at strengthening families and work towards being vibrant and nurturing. Enhanced safety and wellbeing is promoted. Service delivery is guided by the Pacific Conceptual Framework towards addressing existing or possible violence in Pacific families in Aotearoa. This service would refer to specialised services where required, with client consent.

Direct services to vulnerable whanau that restore safety and wellbeing/mauri ora where family violence has, or is at risk of occurring; create longer-term change needed to prevent family violence from recurring; help whanau access additional services needed and draw on wider whanau/ community to achieve longer-term change; focus on effective, innovative joined-up ways to meet whanau and community need; reduce service fragmentation, duplication and gaps in frontline services.